Creatures Great & Small

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Coronavirus Procedure Changes

We are open during this state of emergency to help you care for your pets, but we will be making some adjustments during the days and weeks to come. At this time, we need to ensure that our staff remains healthy to care for animals 7 days a week. To ensure that our lobby remains employee-only, we will be operating with the door locked.


  1. When you arrive, if you do not see us coming, you can call us at (434) 973-4437.
  2. We will come out, confirm all information, and accept your pets.
  3. Once we accept your pet, we will bring them inside the building and spray the leash and collar with a pet-safe disinfectant.
  4. We will wash or sanitize ourselves and come back out for the next customer.
  5. We will call you when your pet is ready. At that time we will inform you of your balance and you can either pay us over the phone at that time (all fees waived) or prewrite a check.
  6. When you pick up, we will bring your pets out to you. If you do not see us coming, please call us at (434) 973-4437.

If you are exhibiting any cold- or flu-like symptoms, we reserve the right to reschedule your appointment after a two-week window.

We don't take these inconveniences lightly and certainly want to make sure that we remain your pet partner, but as always safety must be paramount.

We want to ensure everyone's safety, animals and human. Please feel free to ask us any questions. Our policies may change as new updates are released. We are following the releases by the CDC, VDH, and the Thomas Jefferson Health District. Should there be any changes in our situation, we will reach out to you promptly.

We understand that this is an unprecedented situation and it remains fluid. We are dedicated to both your families and ours! It is our goal to be with you through this time. We thank you for your patronage and wish to share our gratitude for being a part of your community!

Thank you for your understanding,

Katie, Creatures Great and Small